I can't accept the goods at the appointed time/place – who should I contact?

  • If for some reason you are unable to accept an order from the courier at the time specified earlier, the fastest way will be to contact the delivery service. Inform the courier service specialist of your track number and ask them to reschedule the delivery at a time convenient for you.
  • The same should be done if you want to change the delivery address – a logistics service specialist will help update your data.
  • In addition, you can inform the courier about the inability to accept the order personally – he will contact you at least 15 minutes before arrival to clarify the delivery details.
  • If it is not possible to contact the courier and logistics service, you can contact our Customer Support and we will help you reschedule the delivery.