Categories

• Order and payment chevron_right
  • How to place an order on Oskelly? (GUIDE)
  • Can I try on the Item before buying?
  • Who are private sellers and boutiques – how do they differ?
  • How does the payment happen?
  • What services are included in the price of the goods: do I have to pay for the examination/certificate/packaging/ delivery?
  • When paying, it is not possible to apply a promo code, what is the reason?
  • The seller does not confirm the transaction, what should I do?
  • Can I cancel the order after payment?
  • Why was my order cancelled?
  • How quickly will I get my money back after canceling the order?
• Authentication chevron_right
  • What guarantees do I get?
  • How does the Oskelly authentication work?
  • If the Item is posted on the platform, does it mean that it is 100% original?
  • How long does authentication take?
  • It seems to me that the Item does not correspond to the declared condition – what to do?
  • And if I still get an item that turns out to be a fake, what will happen?
• Delivery, order of receipt and refund chevron_right
  • How long does the delivery take and how does it happen?
  • How do I track my order/ how do I find out the track number?
  • Is there a delivery to my region/country?
  • What is the procedure for receiving the goods?
  • I can't accept the goods at the appointed time/place – who should I contact?
  • The courier did not arrive at the appointed time, what should I do?
  • Need to change the recipient's address/phone/contact details – what to do?
  • Do you have a pickup?
  • If I don't like the Item, can I return it?
  • How to return an item purchased from a boutique?
  • I did not get my money back for the return of the goods purchased from the boutique, what should I do?
• Service chevron_right
  • How do I contact Support?
  • How do I get more information about the Item?
  • The seller does not respond to my comments and bid offer. Are there any other ways to contact him?
  • Where can I get a promo code?
  • How to offer your price?
  • What is the maximum discount possible through the price offer function?
  • Can I book an item?
  • I added the Item to the Shopping Bag, but after a while it disappeared - how did it happen?
  • The Item disappeared from the Wishlist – why did this happen?
  • The Item is "new with a tag", "in excellent condition" and “in good condition" – what is the difference?
  • Why are some brands on your platform presented with the postscript pre-owned? Does this mean that all items of these brands are only used?
  • I have not found the answer to my question – where can I apply?