Popular articles
- How do I contact Support?
- How to place an order on Oskelly? (GUIDE)
- What guarantees do I get?
- How long does the delivery take and how does it happen?
- Can I try on the Item before buying?
- How do I get more information about the Item?
- How do I track my order/ how do I find out the track number?
- How does the Oskelly authentication work?
- Who are private sellers and boutiques – how do they differ?
- The seller does not respond to my comments and bid offer. Are there any other ways to contact him?
- Is there a delivery to my region/country?
- If the Item is posted on the platform, does it mean that it is 100% original?
- What is the procedure for receiving the goods?
- Where can I get a promo code?
- How long does authentication take?
- How does the payment happen?
- How to offer your price?
- I can't accept the goods at the appointed time/place – who should I contact?
- What services are included in the price of the goods: do I have to pay for the examination/certificate/packaging/ delivery?
- It seems to me that the Item does not correspond to the declared condition – what to do?
- And if I still get an item that turns out to be a fake, what will happen?
- What is the maximum discount possible through the price offer function?
- The courier did not arrive at the appointed time, what should I do?
- When paying, it is not possible to apply a promo code, what is the reason?
- Can I book an item?
- The seller does not confirm the transaction, what should I do?
- Need to change the recipient's address/phone/contact details – what to do?
- I added the Item to the Shopping Bag, but after a while it disappeared - how did it happen?
- Do you have a pickup?
- Can I cancel the order after payment?
- If I don't like the Item, can I return it?
- Why was my order cancelled?
- The Item disappeared from the Wishlist – why did this happen?
- The Item is "new with a tag", "in excellent condition" and “in good condition" – what is the difference?
- How to return an item purchased from a boutique?
- How quickly will I get my money back after canceling the order?
- I did not get my money back for the return of the goods purchased from the boutique, what should I do?
- Why are some brands on your platform presented with the postscript pre-owned? Does this mean that all items of these brands are only used?
- I have not found the answer to my question – where can I apply?