Directories
TO THE BUYER

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TO THE BUYER
Order and payment

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Order and payment
How to place an order on Oskelly? (GUIDE)
Can I try on the Item before buying?
Who are private sellers and boutiques – how do they differ?
How does the payment happen?
What services are included in the price of the goods: do I have to pay for the examination/certificate/packaging/ delivery?
When paying, it is not possible to apply a promo code, what is the reason?
The seller does not confirm the transaction, what should I do?
Can I cancel the order after payment?
Why was my order cancelled?
How quickly will I get my money back after canceling the order?

Authentication

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Authentication
What guarantees do I get?
How does the Oskelly authentication work?
If the Item is posted on the platform, does it mean that it is 100% original?
How long does authentication take?
It seems to me that the Item does not correspond to the declared condition – what to do?
And if I still get an item that turns out to be a fake, what will happen?

Delivery, order of receipt and refund

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Delivery, order of receipt and refund
How long does the delivery take and how does it happen?
How do I track my order/ how do I find out the track number?
Is there a delivery to my region/country?
What is the procedure for receiving the goods?
I can't accept the goods at the appointed time/place – who should I contact?
The courier did not arrive at the appointed time, what should I do?
Need to change the recipient's address/phone/contact details – what to do?
Do you have a pickup?
If I don't like the Item, can I return it?
How to return an item purchased from a boutique?
I did not get my money back for the return of the goods purchased from the boutique, what should I do?

Service

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Service
How do I contact Support?
How do I get more information about the Item?
The seller does not respond to my comments and bid offer. Are there any other ways to contact him?
Where can I get a promo code?
How to offer your price?
What is the maximum discount possible through the price offer function?
Can I book an item?
I added the Item to the Shopping Bag, but after a while it disappeared - how did it happen?
The Item disappeared from the Wishlist – why did this happen?
The Item is "new with a tag", "in excellent condition" and “in good condition" – what is the difference?
Why are some brands on your platform presented with the postscript pre-owned? Does this mean that all items of these brands are only used?
I have not found the answer to my question – where can I apply?

TO THE SELLER

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TO THE SELLER
Lot publication and sale

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Lot publication and sale
How to sell on Oskelly? (GUIDE)
How to photograph the Item correctly?
How to make a white background on a photo?
How to put the right price on your Item?
Why was my publication sent for re-editing?
Why was my price rejected when publishing a lot on the platform and offered to reduce it?
How to remove a lot from sale?
I sold an item that is no longer on sale, what should I do?
The Item is "new with a tag", "in excellent condition" and in "good condition" – what is the difference?
Why was my sale canceled when the Item was already delivered to the Oskelly office?
How do I pick up an item whose sale has been canceled from the Oskelly office?

Shipment of goods

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Shipment of goods
Do I have to pay for the shipment of the goods?
Need to change the address / phone / contact details of the seller – what to do?
The courier did not arrive at the appointed time, how can I contact him?
Is it possible to send the Item to your office so that you publish it on the platform yourself?
How to prepare the goods for the delivery?
Is it possible to transfer several orders to one courier at once?
What guarantees will I receive when handing over the goods to the courier?
How much time do I have to hand over the goods?
Do I have the ability to track the sale and the path of the goods?

Authentication

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Authentication
How does the Oskelly authentication work?
How long does authentication take?
When checking, my Item turned out to be a fake. What could be the consequences?
If I am not sure that my Item is original, what should I do?

Withdrawal of funds

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Withdrawal of funds
How to calculate the commission for the publication of the lot in the application? What does the commission include?
When will the funds from the sale be credited to my account?
I didn't receive the payment, what should I do?

Service

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Service
How do I contact Support?
What is the difference between private sellers and a boutique?
What does the blue check mark mean and how do I get it?
Why are some brands on your platform presented with the postscript pre-owned? Does this mean that all items of these brands are only used?
I want to sell an item, but the brand is not listed on the site. What should I do?
How do I make changes to the information about the published Item?
I didn't find the answer to my question, what should I do?

USING THE APP

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USING THE APP
Difficulties in using the app

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Difficulties in using the app
I can't complete the payment, what should I do?
What should I do if the app doesn't work?
I don't see the promo code field, where is it located?

Registration and authorization

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Registration and authorization
How to create an account (GUIDE)
What data can I change in my profile after registration?
How do I delete an account?
I can't log in to my account, what should I do?

Features of the app

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Features of the app
Why do I need "Notifications"?
Why do we need "Likes" and "Favorites" on Oskelly?
What is Oskelly Stories?
What does the Image button in the Item card mean?
What is Steam Sale and what is it for?
How does the price offer function work?
Do you have a privacy policy?

OSKELLY COMMUNITY ETIQUETTE

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OSKELLY COMMUNITY ETIQUETTE
Community etiquette

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Community etiquette
What is Oskelly's social mission?
How to become a cool member of the Oskelly community?
How to make your best purchase?
How to earn customer loyalty and become a trustworthy seller?
What does the blue check mark mean?
I have discovered a fraudster's account, who should I contact?
What violations of the rules can be banned for?

OSKELLY

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TO THE BUYER
TO THE SELLER
USING THE APP
OSKELLY COMMUNITY ETIQUETTE
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Difficulties in using the app
Registration and authorization
Features of the app

What does the Image button in the Item card mean?

This means that the seller has put up Stories with this Item in order to clearly demonstrate how the Item looks in real life.

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