Categories

• Lot publication and sale chevron_right
  • How to sell on Oskelly? (GUIDE)
  • How to photograph the Item correctly?
  • How to make a white background on a photo?
  • How to put the right price on your Item?
  • Why was my publication sent for re-editing?
  • Why was my price rejected when publishing a lot on the platform and offered to reduce it?
  • How to remove a lot from sale?
  • I sold an item that is no longer on sale, what should I do?
  • The Item is "new with a tag", "in excellent condition" and in "good condition" – what is the difference?
  • Why was my sale canceled when the Item was already delivered to the Oskelly office?
  • How do I pick up an item whose sale has been canceled from the Oskelly office?
• Shipment of goods chevron_right
  • Do I have to pay for the shipment of the goods?
  • Need to change the address / phone / contact details of the seller – what to do?
  • The courier did not arrive at the appointed time, how can I contact him?
  • Is it possible to send the Item to your office so that you publish it on the platform yourself?
  • How to prepare the goods for the delivery?
  • Is it possible to transfer several orders to one courier at once?
  • What guarantees will I receive when handing over the goods to the courier?
  • How much time do I have to hand over the goods?
  • Do I have the ability to track the sale and the path of the goods?
• Authentication chevron_right
  • How does the Oskelly authentication work?
  • How long does authentication take?
  • When checking, my Item turned out to be a fake. What could be the consequences?
  • If I am not sure that my Item is original, what should I do?
• Withdrawal of funds chevron_right
  • How to calculate the commission for the publication of the lot in the application? What does the commission include?
  • When will the funds from the sale be credited to my account?
  • I didn't receive the payment, what should I do?
• Service chevron_right
  • How do I contact Support?
  • What is the difference between private sellers and a boutique?
  • What does the blue check mark mean and how do I get it?
  • Why are some brands on your platform presented with the postscript pre-owned? Does this mean that all items of these brands are only used?
  • I want to sell an item, but the brand is not listed on the site. What should I do?
  • How do I make changes to the information about the published Item?
  • I didn't find the answer to my question, what should I do?